These Terms and Conditions (“Terms”) govern the use of Hotely, a cloud-based Property Management System (PMS) provided by PT Hano Solusi Digital (“Hotely”, “we”, “us”). By registering, signing a subscription agreement, or using Hotely, you agree to be bound by these Terms and by the Hotely Privacy Policy.
If you accept these Terms on behalf of a company or property, you confirm that you are authorized to bind that entity. If you do not agree, you must not use Hotely.
Hotely provides a cloud-based system to manage reservations, room availability, front office operations, guest billing, house keeping, night audit, point of sales, inventory, accounting, reporting, and analytics. The modules and features available to the Client depend on the package stated in the Subscription Agreement.
We may also provide additional services such as installation, training, website development, booking engines, Google Ads campaigns, and landing pages. These are governed by these Terms and by any separate quotation or agreement for that service.
We may improve, add, or change features from time to time. We will not materially reduce the core functions of the Client’s subscribed package during an active subscription period without prior notice.
The Client is responsible for:
The subscription period, package, fees, and payment schedule are set out in the Subscription Agreement. Unless stated otherwise, fees are in Indonesian Rupiah (IDR) and exclude applicable taxes.
Invoices must be paid by the due date stated on the invoice. If payment is late, we may send reminders and, after written notice, suspend access to the Services until the outstanding amount is paid. Suspension does not remove the obligation to pay.
Unless either party gives written notice before the end of the current period, the subscription renews automatically for the same period. We may change subscription fees for the next renewal period by giving at least 30 days’ notice before that period begins.
Standard 24/7 support is included in the subscription at no additional charge. Additional services such as on-site installation outside the agreed scope, custom development, website development, or advertising spend are charged separately as agreed.
Fees already paid are non-refundable, except where required by law or expressly stated in the Subscription Agreement.
The Client and its Users must not:
We may suspend or restrict access if we reasonably believe these rules have been breached, and will inform the Client of the reason.
Hotely integrates with third-party services such as channel managers, Online Travel Agents (OTAs), payment providers, and POS devices. Those services are provided by their own operators under their own terms.
The Client is responsible for its accounts and agreements with those third parties, including commissions, rate parity, and booking policies. We work to keep synchronization accurate in real time, but we are not liable for errors, delays, or outages caused by a third-party service, or for changes to a third party’s systems or API that affect the integration.
The Client owns all Client Data. The Client grants Hotely a limited right to store, process, and transmit Client Data only as needed to provide the Services, including synchronization with integrated third parties chosen by the Client.
For Guest data, the Client acts as the Personal Data Controller and Hotely acts as the Personal Data Processor under Law No. 27 of 2022 on Personal Data Protection. The Client is responsible for informing Guests and obtaining consent where required. How we handle personal data is described in the Hotely Privacy Policy, which forms part of these Terms.
We may use anonymized and aggregated data that does not identify the Client or any individual to improve and develop the Services.
Hotely, including its software, design, user interface, modules, documentation, logos, and trademarks, is owned by PT Hano Solusi Digital and protected by law. The Client receives a non-exclusive, non-transferable right to use the Services during the subscription period, for its own properties only.
Websites, landing pages, or other deliverables made for the Client as additional services are handed over as set out in the relevant agreement. Feedback and suggestions the Client gives may be used by us to improve Hotely without obligation.
Each party must keep confidential any non-public business, technical, or financial information received from the other party, and use it only for the purpose of these Terms. This obligation does not apply to information that is already public, independently developed, or required to be disclosed by law, and it continues after the subscription ends.
We provide 24/7 support through WhatsApp, phone, and email at support@hotely.id, using a remote-first approach. Initial installation and training are provided as agreed in the Subscription Agreement. Further training or on-site visits may be arranged and charged separately.
We aim to keep Hotely available at all times, but we do not guarantee uninterrupted or error-free service. Access may be interrupted by scheduled maintenance, updates, internet or power outages, or events beyond our control. We will give advance notice of scheduled maintenance where possible and work to restore service quickly after any disruption.
The Client is responsible for its own devices, internet connection, and hardware such as printers and POS devices needed to use Hotely.
The Services are provided “as is” and “as available”. To the extent permitted by law:
The Client agrees to indemnify Hotely against claims arising from the Client’s breach of these Terms or unlawful use of Guest data.
Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, war, riots, government action, widespread internet or power outages, or cyberattacks, provided the affected party notifies the other promptly and takes reasonable steps to limit the impact.
Either party may end the subscription at the end of the current period by giving written notice before renewal. Either party may also terminate earlier by written notice if the other party materially breaches these Terms and does not remedy the breach within 14 days of being notified.
When the subscription ends, access to the Services stops. The Client may request an export of its Client Data within 30 days after termination. After that period, we will delete or anonymize Client Data, except where we must keep it by law. Outstanding fees remain payable, and the sections on intellectual property, confidentiality, and limitation of liability continue to apply.
We may update these Terms from time to time. Material changes will be announced through the Hotely system, by email, or on www.hotely.id at least 14 days before they take effect. Continued use of the Services after that date means the Client accepts the updated Terms.
These Terms are governed by the laws of the Republic of Indonesia. The parties will first try to resolve any dispute through good-faith discussion. If no agreement is reached within 30 days, the dispute will be settled through the competent District Court in Indonesia [court location to be confirmed].
If any provision of these Terms is found invalid, the remaining provisions stay in effect. These Terms, the Privacy Policy, and the Subscription Agreement form the entire agreement between the parties; if they conflict, the Subscription Agreement prevails.
PT Hano Solusi Digital (Hotely)